FAQ’s

Frequently Asked Question

  • 1. How do I track my shipment?

    Enter your LR / AWB Number in the tracking box on our website and click Track Now to view live status, transit points, and delivery updates.

  • 2. What should I do if my tracking ID is not showing any updates?

    Tracking updates may take a short time to reflect. If the issue continues, contact our support team with your LR / AWB number.

  • 3. How long does delivery take?

    Delivery timelines depend on the service:

    a) Air Freight: 24–48 hours
    b) Surface Transport: Based on route and destination

  • 4. Do you offer pickup services?

    Yes, we provide pickup services for bulk and regular shipments. Contact our team to schedule a pickup.

  • 5. What types of goods can I ship?

    We transport most commercial goods including FMCG, electronics, textiles, pharmaceuticals, and automotive parts. (Restrictions apply on prohibited items.)

  • 6. Are my shipments safe?

    Yes. We use containerized vehicles, trained staff, and 24/7 CCTV-monitored warehousing to ensure complete cargo safety.

  • 7. How do I get a quote?

    You can request a quote through our Contact / Get a Quote form or call our customer support team.

  • 8. Do you offer door-to-door delivery?

    Yes, we provide convenient door-to-door services based on the service type and destination.

  • 9. What if my shipment is delayed?

    Delays are rare, but if they occur, our support team will provide updated timelines and status updates.

  • 10. How can I contact customer support?

    Phone - +91 99001 19978/+91 9741395151
    Email - [email protected]

    Or visit our Contact Us page.

Experience Service Excellence

Surfair delivers fast, secure and reliable logistics solutions across India, ensuring every shipment is handled with precision and care.

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